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Little book….Powerful read!

At the very beginning of the year, one of my friends asked a question on Facebook about the books people were reading.  One of his friends said she had read this book and it was awesome.  So I immediately put it on my list.  I had no idea what it was about, and when I went to go look for it in the book store, I found it in the business section.  Another business book?  Okay….I’ll bite!

The Go-Giver is not your ordinary dried up business how-to book.  To me, it was more like reading Dan Millman’s “Way of the Peaceful Warrior”, but for business.  You get to follow Joe on his search for success where he winds up with this teacher who, over a weeks time, introduces Joe to different people who share with him The Five Laws of Stratospheric Success.  It was such a fun book to read!  As a matter of fact, it was so awesome, that I bought it for christmas presents for several people!  I just had to share this gem!

There were a couple of times in this book where I found myself crying from pure happiness.  I found what I have always believed right here between two covers of a book!  I have always been passionate about customer service, and that is what this book is all about.  But it’s so much more than that!  What you learn in this book reaches far beyond business; you can apply these lessons to your personal relationships!  It has certainly given me a refresher on my enthusiasm for service..especially since I have a new job as a cashier in the busiest lodge on Bogus Basin.

During our orientation for Bogus they talked about how we must anticipate our guests needs and smile and give them the best service.  Of course, I took that to heart.  I always do…remember, I’m passionate about customer service.  But this book took it even further.  Even though I’m “just a cashier” and taking money for things the guests have already decided they want, what more do I have to “sell” them?  Well, it’s my job to sell them on the best Bogus experience they can have…..whether its smiling from my register, making sure the dining room is clean, helping a mom with a screaming child, or just greeting them as they walk in.  It’s my job to provide them with the best and friendliest experience possible.  Will I ever see a monetary return for that?  Probably not.  I get paid what I get paid.  Sometimes someone will leave me their “change” for a tip.  Sometimes someone will actually give me a tip..just for ringing up their food.  But all in all, we don’t get /take tips and I don’t get commission.  So where is the incentive?  The incentive is in seeing their smiles and in knowing that I had some part in their fun time at Bogus.  I love that stuff!  And that is exactly what this book is about!

I also found some encouragement in this book…..to reach for my dreams and my goals.  If I follow these steps (just doing what I already do), then taking the steps to reach my goals and my dreams should be easy..or at least a bit easier. *laugh*  I feel like I am in the right place..both physically and intellectually.  I couldn’t have read this book at the beginning of the year and gotten as much out of it as I did now…everything happens perfectly.  Wow…this whole 52 in 52 journey has been mind-blowing and perfect!  This is no different!

As far as I am concerned, this book is so easy and enjoyable to read, it is a MUST READ for everyone high school age and up!!!!  Doesn’t make a difference if you are in sells, marketing, customer service, or a stay at home  mom….pick up the book and read it!!!!  You will get so much out of it!